Success Stories
We are pleased to provide an insight into our work with a small selection of case studies. We respect the confidentiality of all clients and are therefore unable to provide names with these case studies. These case studies relate our work and that of the members of the Global Alliance to indicate what has been achieved.
Case Study - National Health Care Provider
The procurement department of this large multi-site organisation required support to manage the telecoms function and the group finance director was looking to achieve savings that would be immediately reflected in bottom line profits.
We analysed disk based billing from the two existing suppliers and our reports identified a number of areas for savings.
The first was to move to the optimum tariff with each of the two existing suppliers, the second was to consolidate traffic with one of the suppliers and the third was to change suppliers all together. The various options were projected to make savings of 12 percent, 35 percent and 40 percent. The savings equated to a 2.9 percent increase in pre-tax profits!
Case Study - Major Financial Institution
Following a number of mergers and acquisitions, the procurement department was looking to make significant synergy savings without changing suppliers or the communications infrastructure. Three major Telco’s were suppliers.
Extensive analysis of paper and disk based billing enabled us to recommend and implement a range of recommendations that simplified the billing, optimised available tariffs and recovered overcharges.
We then worked with the client and suppliers to ensure that the agreed recommendations were fully implemented and all billing migrated to electronic formats.
Savings of 20% on voice costs plus rebates.
Case Study - IT Services Company
This client already used another telecoms consultancy to manage their expenditure and negotiate terms; however they had not benefited from reduced rates. We were engaged to carry out a full review to identify and implement savings opportunities.
The Client was on an outdated tariff with the major carrier of voice traffic and was enjoying virtually no discounts on their traffic expenditure. Traffic was consolidated and the number of suppliers reduced. Mobile tariffs were also outdated and a low quality of handsets was being supplied. We negotiated a new contract showing significant savings and a replacement of a high proportion of handsets.
Landline savings:– over 15% Mobiles savings:– over 13%
Case Study International Law Firm
The organisation was concerned that it may not be getting value for money from its landline suppliers. The mobile contract was due for review and we provided support for both reviews.
After full analysis and profiling, we were able to consolidate call traffic and re-negotiate rates for the landline expenditure. Rationalisation of lines and introduction of call management initiatives delivered further savings.
A full market tender was undertaken on mobiles. The Client opted to stay with the same supplier on significantly better terms after we negotiated a rebate in respect of historic charging issues.
Savings were achieved on landlines, on mobiles, and a rebate was also obtained.
Case Study - Financial Institution
For this major corporation, we performed work after two other firms had previously completed audits. Because we had more experience in reviewing a broader spectrum of telecom services, we were able to obtain further significant refunds and cost reductions for our client. We discovered that the previous audit companies had not reviewed certain critically important areas where the client’s contract did not match the actual billings.
Our client’s telecom and purchasing departments had also recently negotiated the most aggressive rates for long distance available at the time. We were able to further reduce their costs by a six-figure amount, by scrutinizing the details of the contract, and applying our market knowledge.
Case Study - Oil Company
A member of the Alliance negotiated refunds for a major oil company for toll charges and data services that were billed incorrectly. Throughout various accounts, rates for long distance and toll-free were inconsistent with tariffs and contract terms. We filtered through all of this information to identify the exact amount of overcharges back to the date of the first contract with the vendor, and had the full amount returned back to our client.
For the data services, our client had been in a heated dispute with their vendor for four years over a significant amount of overcharges. Internal staff from every level of this company were involved to varying degrees with this dispute. There had been hostile exchanges of messages between our client and their vendor, and the relationship with this critical vendor was tattered. At one point, the vendor had threatened to disconnect their entire data network if they were not paid the amount they claimed was owing. Within a few weeks of beginning this audit, we had identified a list of the exact items that were overbilled and the amounts owing, including a detailed breakdown of taxes. A few weeks later, we negotiated the settlement, obtained a significant refund for our client, and helped to repair the relationship between our client and their vendor.
Case Study - National Commercial Real Estate Company
Challenge
This client had one administrator managing the wireless account. The client felt they were overspending with the carrier as the bills continued to climb, despite being put on a pool plan by the carrier. The daily administration of this account and handling all of the employees requests had become a serious burden to the administrator, who also has other responsibilities in the organization in addition to managing the wireless.
Action Taken
This customer outsourced the overall management and administrative functions of the account to CPS. The steps taken by CPS were:
• • Verify and validate all usage
• • Verify and validate all billings/charges
• • Implement new plans and pricing structures
• • Reconcile all usage and billings on a monthly basis
• • Modify exceptions and features monthly as required
Results
This client has realized a 44% external cost reduction with the carrier. Monthly cost per unit declined. Client saved $41.28 per unit per month.
Case Study - Call Centre Outsourcing Provider
Challenge
This client had three administrators managing their accounts with two different carriers. One of these administrators had an extensive background with wireless, having spent over 10 years with one of the carriers. However, the IT Director was not convinced that his accounts were as efficient as they could be. The monthly expenses were continuing to rise, even though they made monthly changes to the rate plans to keep up with the employees' ever-changing usage patterns.
Action Taken
This customer received a comprehensive audit, which included rate plan modifications and changes to the corporate discount structure with the carriers. The steps taken were:
• • Verify and validate all usage
• • Verify and validate all billings/charges
• • Implement new plans and pricing structures
• • Ensured proper implementation with both carriers
Results
This client has realized a 38% external cost reduction with the carrier. Monthly cost per unit declined. Client saved $40 per unit per month.
Case Study Global 500 Manufacturer
The Global Alliance reduced this corporation’s wireless telephone expenses by over 20%, even after our client had solicited proposals from all the major wireless carriers. We introduced an alternative pricing solution with their existing vendor to drastically cut costs and at the same time simplify the billing and ongoing management. This innovative solution continues to save them not only money, but also valuable time and resources.
Case Study - Software Company
During a recent audit for a software company, a member of the Global Alliance discovered charges for voice circuits to a site that no longer existed. These overcharges occurred for several years prior to the audit. The vendor argued that our client did not have proper documentation regarding the cancellation of these services, and that it was our client’s responsibility to formally notify the vendor of any cancellations, even though the vendor itself was contracted to manage the move of the services to the new location.
Despite the fact that the vendor was uncooperative, it successfully negotiated to a refund cheque for the full amount of over $200,000.
Case Study - National Health Care Provider
The procurement department of this large multi-site organisation required support to manage the telecoms function and the group finance director was looking to achieve savings that would be immediately reflected in bottom line profits.
We analysed disk based billing from the two existing suppliers and our reports identified a number of areas for savings.
The first was to move to the optimum tariff with each of the two existing suppliers, the second was to consolidate traffic with one of the suppliers and the third was to change suppliers all together. The various options were projected to make savings of 12 percent, 35 percent and 40 percent. The savings equated to a 2.9 percent increase in pre-tax profits!
Case Study - Major Financial Institution
Following a number of mergers and acquisitions, the procurement department was looking to make significant synergy savings without changing suppliers or the communications infrastructure. Three major Telco’s were suppliers.
Extensive analysis of paper and disk based billing enabled us to recommend and implement a range of recommendations that simplified the billing, optimised available tariffs and recovered overcharges.
We then worked with the client and suppliers to ensure that the agreed recommendations were fully implemented and all billing migrated to electronic formats.
Savings of 20% on voice costs plus rebates.
Case Study - IT Services Company
This client already used another telecoms consultancy to manage their expenditure and negotiate terms; however they had not benefited from reduced rates. We were engaged to carry out a full review to identify and implement savings opportunities.
The Client was on an outdated tariff with the major carrier of voice traffic and was enjoying virtually no discounts on their traffic expenditure. Traffic was consolidated and the number of suppliers reduced. Mobile tariffs were also outdated and a low quality of handsets was being supplied. We negotiated a new contract showing significant savings and a replacement of a high proportion of handsets.
Landline savings:– over 15% Mobiles savings:– over 13%
Case Study International Law Firm
The organisation was concerned that it may not be getting value for money from its landline suppliers. The mobile contract was due for review and we provided support for both reviews.
After full analysis and profiling, we were able to consolidate call traffic and re-negotiate rates for the landline expenditure. Rationalisation of lines and introduction of call management initiatives delivered further savings.
A full market tender was undertaken on mobiles. The Client opted to stay with the same supplier on significantly better terms after we negotiated a rebate in respect of historic charging issues.
Savings were achieved on landlines, on mobiles, and a rebate was also obtained.
Case Study - Financial Institution
For this major corporation, we performed work after two other firms had previously completed audits. Because we had more experience in reviewing a broader spectrum of telecom services, we were able to obtain further significant refunds and cost reductions for our client. We discovered that the previous audit companies had not reviewed certain critically important areas where the client’s contract did not match the actual billings.
Our client’s telecom and purchasing departments had also recently negotiated the most aggressive rates for long distance available at the time. We were able to further reduce their costs by a six-figure amount, by scrutinizing the details of the contract, and applying our market knowledge.
Case Study - Oil Company
A member of the Alliance negotiated refunds for a major oil company for toll charges and data services that were billed incorrectly. Throughout various accounts, rates for long distance and toll-free were inconsistent with tariffs and contract terms. We filtered through all of this information to identify the exact amount of overcharges back to the date of the first contract with the vendor, and had the full amount returned back to our client.
For the data services, our client had been in a heated dispute with their vendor for four years over a significant amount of overcharges. Internal staff from every level of this company were involved to varying degrees with this dispute. There had been hostile exchanges of messages between our client and their vendor, and the relationship with this critical vendor was tattered. At one point, the vendor had threatened to disconnect their entire data network if they were not paid the amount they claimed was owing. Within a few weeks of beginning this audit, we had identified a list of the exact items that were overbilled and the amounts owing, including a detailed breakdown of taxes. A few weeks later, we negotiated the settlement, obtained a significant refund for our client, and helped to repair the relationship between our client and their vendor.
Case Study - National Commercial Real Estate Company
Challenge
This client had one administrator managing the wireless account. The client felt they were overspending with the carrier as the bills continued to climb, despite being put on a pool plan by the carrier. The daily administration of this account and handling all of the employees requests had become a serious burden to the administrator, who also has other responsibilities in the organization in addition to managing the wireless.
Action Taken
This customer outsourced the overall management and administrative functions of the account to CPS. The steps taken by CPS were:
• • Verify and validate all usage
• • Verify and validate all billings/charges
• • Implement new plans and pricing structures
• • Reconcile all usage and billings on a monthly basis
• • Modify exceptions and features monthly as required
Results
This client has realized a 44% external cost reduction with the carrier. Monthly cost per unit declined. Client saved $41.28 per unit per month.
Case Study - Call Centre Outsourcing Provider
Challenge
This client had three administrators managing their accounts with two different carriers. One of these administrators had an extensive background with wireless, having spent over 10 years with one of the carriers. However, the IT Director was not convinced that his accounts were as efficient as they could be. The monthly expenses were continuing to rise, even though they made monthly changes to the rate plans to keep up with the employees' ever-changing usage patterns.
Action Taken
This customer received a comprehensive audit, which included rate plan modifications and changes to the corporate discount structure with the carriers. The steps taken were:
• • Verify and validate all usage
• • Verify and validate all billings/charges
• • Implement new plans and pricing structures
• • Ensured proper implementation with both carriers
Results
This client has realized a 38% external cost reduction with the carrier. Monthly cost per unit declined. Client saved $40 per unit per month.
Case Study Global 500 Manufacturer
The Global Alliance reduced this corporation’s wireless telephone expenses by over 20%, even after our client had solicited proposals from all the major wireless carriers. We introduced an alternative pricing solution with their existing vendor to drastically cut costs and at the same time simplify the billing and ongoing management. This innovative solution continues to save them not only money, but also valuable time and resources.
Case Study - Software Company
During a recent audit for a software company, a member of the Global Alliance discovered charges for voice circuits to a site that no longer existed. These overcharges occurred for several years prior to the audit. The vendor argued that our client did not have proper documentation regarding the cancellation of these services, and that it was our client’s responsibility to formally notify the vendor of any cancellations, even though the vendor itself was contracted to manage the move of the services to the new location.
Despite the fact that the vendor was uncooperative, it successfully negotiated to a refund cheque for the full amount of over $200,000.
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