Global Mobile Phone Management

Telecommunications and related network services are a large and growing expense for enterprises.

·         Do you manage wireless cost?

·         Do you have spend visibility?

·         Are you controlling telecom assets?

·         Do you have central  telecom contracts repository?

·         Do you reconcile invoices against contract and usage?

Managing telecom expenses requires a holistic approach.

BriteSparc will undertake to audit, correlate and document details of existing cellular communication arrangements and will supply a report of service details.

BriteSparc’s approach will be to first gather and compile the current contracts between you and your providers as well as the current invoices for same.

The objective is to develop the inventory of services and products for which you are billed by the carriers and compare it to the inventory of services and products that you have active on record and are actually receiving from the carriers.
Inventory list to contain the following for each inventory item:
    •Customer Name
    •Account No
    •Service Type
    •Monthly charges
    •Call Usage Reviews

Mobile/Cellular Phone Total Management

BriteSparc offers the Professional Cellular Management System to ensure projected targets are reached and account(s) are monitored effectively.

BriteSparc will undertake a comprehensive “Cost Reduction Model” to optimize rate plan and feature usage. This detailed analysis culminates in a Recommendation Report outlining the savings opportunity. BriteSparc will then implement all necessary changes with the provider(s). Typical cost reduction is in the 20% - 30% range for the average client.

Policies, Procedures, and Security

    •Custom client policies and procedures governing the utilization of wireless devices
    •Custom designed client security plan to protect employees, sensitive internal communication, and business critical         documentation

Contract negotiation and RFP’s

    •Handle the development, distribution, and monitoring of carrier RFP’s for both rate and hardware negotiations
    •Analyze carrier RFP submissions and provide key staff with a written recommendation with comprehensive support  documentation
    •Notify carriers of the company’s decision, oversee and hold accountable the selected carrier to the commitments made in their RFP submission
    •Manage the selected carrier throughout the implementation and delivery process

Inventory contract and warranty matrix

    •Maintain an inventory of wireless devices to company, carrier, and employee standards
    •Maintain a hardware warranty matrix to make sure all devices are maintained to contractual and warranty specifications
    •Provide regular reporting on all hardware within mutually agreed upon intervals

Account Administration

BriteSparc can administer all aspects of managing the wireless devices enterprise wide to include the following:
    •Auditing on monthly wireless bills
    •Inventory and warranty matrix
    •Manage cost allocations
    •Carrier management of all disputed invoices, line item issues, etc.
    •RFP management when necessary
    •Policies and procedures management
    •Hardware transactions

Quarterly Account Auditing

    •Provide ongoing and quarterly auditing of all wireless statements to insure optimal savings are being realized
    •As part of the auditing process BriteSparc will manage all billing discrepancies directly with the carrier
    •BriteSparc will provide quarterly audit findings reports with a synopsis of action taken to the client

Hardware and Equipment Support

BriteSparc will manage all aspects of the hardware deployed in the clients operations:
    •Maintain inventory
    •Order new devices
    •Maintain Warranties
    •Refurbishing devices when appropriate
    •Return devices for repair and replacement
    •Provide trend reports and pricing on changes in wireless technology

Customer Service and Billing Support

    •Provide service support to address all employee issues through the client service team
    •Provide corporate and departmental billing support on an as needed basis through the client service team
    •maintain a stock of pre-approved devices which would allow us to provide Executive or VIP users with expedited service,      usually 2 days or less for urgent requests.
    •Non-Urgent new activations, upgrades or replacement equipment and accessories provided in 4 business days or less,         providing manufacturer availability.
    •Monthly reporting and bill reconciliation completed within 10 business days of receiving carriers billing
    •When receiving orders, or processing requests, BriteSparc’s team will respond within 8 business hours.  BriteSparc will         provide an escalation point of contact to remedy any service issues or to assist in an emergency situation.
    •To ensure that orders placed have been approved by authorized staff the company would e-mail or telephone our help desk with the relevant details, and BriteSparc’s team of personnel will fulfill the order. 
    •A confirmation e-mail will be sent back to a designated employee containing a list of weekly or monthly transactions.  You can submit to us any items that you want us to flag for your review (Ex. a new user who wants an $800 phone).
    •Staff can contact BriteSparc staff during business hours - 8 am to 6 pm EST, during a Business Day.  An after-hours          emergency number can be available.  Non-emergency issues will be handled the next business day.  Email support is also be available.